Refund Policy - Online Outlet Shops

Refund Policy

Last Updated: 08 DEC 2025

This Refund Policy outlines the terms under which refunds are processed for purchases made on Online Outlet Shops. By shopping on our website, you agree to the terms and conditions outlined below.

1. Company Information

This website is owned and operated by Online Outlet Shops. We operate as an independent online retail platform. For refund-related inquiries, please use the contact information provided below.

2. Eligibility for Refunds

We aim to provide high-quality products and customer satisfaction. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

The item must be returned in its original condition, unused, and with all packaging intact.
Requests for refunds must be submitted within 14 days of receiving the product.
Personalized or custom-made products are not eligible for refunds unless they arrive damaged or defective.

3. Refund Process

To request a refund, please contact our customer support team at sales@onlineoutletshops.com with your order details. After reviewing your request, we will provide instructions on how to return the item.

Once we receive and inspect the returned item, we will process the refund within 5–10 business days. The refund will be credited to the original payment method.

4. Non-Refundable Items

Certain items are exempt from refunds, including:

Gift cards
Downloadable digital products
Final sale or clearance items

5. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card provider. Refund posting times may vary. If you still have not received your refund after 10 business days, please contact us at sales@onlineoutletshops.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at sales@onlineoutletshops.com and we will assist you accordingly.

7. Changes to This Refund Policy

Online Outlet Shops reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.